Internet Technician

Job Summary:

This role is responsible for installing and servicing satellite equipment to ensure high-quality voice, data, and video services. The position requires working independently at customer locations, ensuring seamless service connections, and educating customers on product functionality. The successful candidate will provide best-in-class customer service while promoting DIRECTV’s technology and solutions.

Responsibilities:

• Install and service satellite equipment at customer locations, including working at heights on ladders and raised surfaces.
• Educate customers on the features and functionality of DIRECTV services.
• Verify service functionality and demonstrate, sell, and bill video services while engaging with customers.
• Perform installation work in attics, basements, crawl spaces, and other environments requiring bending, kneeling, and crouching.
• Use company-provided PC and tools to retrieve and complete work orders.
• Work outdoors in all weather conditions while following safety protocols.
• Drive a company vehicle and/or report directly to designated work locations.

Qualifications and Experience:

• Valid state driver’s license appropriate for the weight and size of the vehicle driven.
• Successful completion of a driving record check.
• Availability to work flexible schedules, including days, evenings, nights, weekends, holidays, overtime, and emergency call-outs.
• Willingness to travel for out-of-area work, including overnight stays.
• Ability to pass drug testing, security checks, and required assessments.
• Capability to operate vehicles with manual transmissions.
• Ability to work in various environments, including non-heated or non-air-conditioned spaces.
• Physical stamina to stand for extended periods and perform physically demanding tasks.
• Successful completion of the Premise Technician Assessment Technical.

Physical Requirements:

• Ability to lift up to 80 pounds and complete a Physical Abilities Evaluation (PAE).
• Compliance with manufacturer safety requirements for ladder use (body weight must not exceed 275 pounds).
• Capability to perform work involving kneeling, stooping, crouching, and crawling.

Benefits:

• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Tuition reimbursement.
• Paid time off.
• Free or discounted service options, including:
  • DIRECTV Premier Package with free installation (includes HBO Max, Cinemax, Showtime, and Starz).
  • DIRECTV STREAM Premier Package (includes HBO Max, Epix, Starz, NBA League Pass, and unlimited cloud DVR).
  • 25% off AT&T cell phone service.

Salary:

• Competitive hourly wage ranging from $26.25-$28.87 per hour, plus applicable bonuses and benefits.
• Compensation is based on work location, experience, qualifications, and internal equity.

Additional Cash Award:

• $2,000 bonus upon successful completion of training.
• $1,000 bonus after six months of continuous employment.
• $2,000 bonus after 12 months of continuous employment.
• Eligibility for cash awards requires meeting all milestones while maintaining good standing with no Code of Business Conduct (COBC) violations or written disciplinary actions.

About DIRECTV:

DIRECTV is a leading provider of digital entertainment, offering customers cutting-edge technology and world-class programming. Focused on delivering premium service and innovation, DIRECTV connects people to the entertainment they love. Employees are part of a dynamic team that values collaboration, professional growth, and customer satisfaction.