Customer Accounts Advisor

Job Summary:

This role involves assisting customers in managing their accounts by driving payment collections and lease agreement renewals. The position requires building strong relationships through both in-person and phone interactions to ensure customer satisfaction and support ownership goals.

Responsibilities:

• Manage and maintain customer accounts, updating information in the store system.
• Contact customers regarding lease agreement renewals through phone calls and home visits.
• Educate customers on the benefits of timely lease payments.
• Assist in setting and achieving revenue and renewal targets.
• Facilitate merchandise returns and customer deliveries as required.
• Inspect and certify returned merchandise for resale.
• Complete vehicle maintenance and route documentation as needed.
• Safely load, secure, and transport merchandise in company vehicles.
• Support the sales team with customer interactions and transactions.
• Perform other duties as assigned by management.

Qualifications and Experience:

• Must be at least 21 years old (United States) or 18 years old (Canada) with a valid driver's license.
• Must meet Department of Transportation (DOT) requirements where applicable.
• Ability to work flexible hours, including evenings.
• Capability to lift up to 50 lbs. independently and up to 300 lbs. with equipment.
• Two years of customer service or retail experience preferred.
• High school diploma or equivalent preferred.
• Strong interpersonal, communication, and negotiation skills.
• Ability to multitask effectively in a fast-paced environment.
• Basic computer proficiency.

Benefits:

• Medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Paid time off, including vacation and holidays.
• Training and professional development opportunities.
• Tuition reimbursement program.
• Employee discounts and incentive programs.
• Wellness programs and employee assistance resources.

Salary:

• Hourly pay range: $13.25 - $14.00 per hour.*
• Eligible for incentive pay based on performance.

About Aarons:

Aarons is a leader in lease-to-own retail, providing customers with high-quality products and flexible payment options. The company is dedicated to creating a positive impact through outstanding service, innovation, and a team-driven culture that fosters personal and professional growth.