Customer Support Specialist

Job Summary:

Seeking a dedicated professional to provide customer service support in the financial sector. This role involves assisting customers with account-related inquiries and transactions, delivering a high-quality customer experience, and developing industry knowledge.

Responsibilities:

• Provide support and guidance to customers regarding financial account services.
• Handle inquiries related to account balances, transactions, withdrawals, and account maintenance.
• Deliver exceptional customer service through phone and digital channels.
• Navigate financial systems and troubleshoot issues effectively.
• Participate in structured training programs to develop industry knowledge.
• Engage in continuous learning and career development activities.

Qualifications and Experience:

• Minimum of one year of customer service experience.
• High school diploma or GED required.
• Strong communication and active listening skills.
• Ability to build relationships and provide empathetic customer support.
• Adaptability in a dynamic work environment.
• Basic technical troubleshooting skills.
• Ability to work full-time with flexible shifts.

Benefits:

• Health, dental, and vision insurance.
• 401(K) with company match.
• Paid time off and parental leave.
• Tuition reimbursement and student loan assistance.
• Wellness programs and fitness reimbursements.
• Backup dependent care and concierge services.

About Company:

Fidelity Investments is a privately held company committed to strengthening the financial well-being of its clients. The company supports individuals in investing and planning for the future, assists businesses with employee benefits, and provides financial solutions for institutions and independent advisors.